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11/13/2005: "Site Problems"
There have been some problems in the last couple of days with the site and email at patrish.com. At first, our host was replacing the hard drive, to prevent failure......
Then there was, and at this moment still is, some intermittent problems with the uplink.....
Here is the report from my host about the improvements that are causing the delays....
"About 50% of our customers may be experiencing slower connection speeds or occasional inability to connect to their websites and email. This is related to a problem at one of our upstream providers with the upgrade of their network. Please see below.
"1:39 P.M. EDT - Here is a message we received from our upstream provider:
"Hello Everyone,
"Just a quick update as very specific details will follow.
"The upgrade this morning was a mass-software upgrade in preparation for some large additions to our network and to maintain some general housekeeping.
"The upgrade path was pretty clear cut and, as usual, verified by a third party. The initial upgrade was successful, but around 3am certain routing loops causes unusually high processor utilization. This issue result in our IP Engineering department's decision to back out of the upgrade. The process of downgrading the software on our core switches was impeded by a version mismatch between previously existing firware on external routing cards and the management software on the switch itself. This left us in a limbo between two versions and an inability to reimplement the original code. We are currently waiting on a software patch to be written by the manufacturer to enable to either go full forward or fall back on the old version.
"Right now, the most obvious symptom of this condition is packet loss. We are working with the manufacture, who is onsite, to resolve this.
"A full explanation will be posted shortly. More details will be distributed as they become available.
"We apologize for this incident."
